Home for the Christmas holiday and had a tooth bothering me. My mom sent a message after hours and the office replied within an hour and got me in that Monday. Everyone was nice and the Dr explained everything in detail. My mom has been in the dental field for 26 years and for her to say she's impressed with the care they showed me, is hard to do as her standards are high. Def recommend this office and the Dr !
I love this office always helpful and explain everything clearly. Dr Bustos and staff are great very patient and particular with their work. I'm comfortable going in to have any work done on my teeth. I must admit after a bad experience with a previous dentist I did not want to go to a new one. Glad I did. 😊
I am disappointed at the downfall of this office. The total disregard to patient health, well-being and and comfort has declined considerably. Every-time I come here, I am met with a completely different set of staff; they cannot maintain the same staff for more than 6 months which speaks volumes. Furthermore, the front desk ladies are incompetent and need either replacing or more training. Someone needs to explain they work for the patient/customer not vice versa. Communication, follow up, consistency and failure to pay attention to detail is poor. In summation, this is just a poorly supervised office with poorly trained staff. I am tired of dealing with this office staff's poor performance and unprofessional attitude and I will not be returning after being treated with such blatant disregard to my dental needs, and inferior work. Also, for the dentist and dental assistant to be having a personal conversation over my open mouth is no less than disturbing. I question the ability of some staff.
Went for my initial visit and was told I needed to have a deep cleaning. The hygienist stepped out of the room and came back a few minutes later informing me that they confirmed my insurance would cover the cleaning. Well 3 months later and many phone calls to office and insurance my claim was denied and I have to pay it out of pocket due to the fact the I did NOT need a deep cleaning. The office only statement when I called to complain was " You signed the treatment plan" Stay away unless you want to be mislead and over charged.
I'm so glad that our neighbor and 3 D Dentistry patient Sam Palmeri recommended your practice to me. I've been very impressed by the friendly greeting at the front desk as I walk inside, to everyone who has put an instrument in my mouth. Dr. Bustos is friendly, professional and so very caring. Well done...and keep up the goo work
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