My dental hygienist Danielle here is awesome. She is really friendly and makes you feel extremely comfortable. I’ve been coming here for years now and she does an amazing job on my teeth! Overall, I’m very happy with my experience and would HIGHLY recommend to everyone. Ask for Danielle!!
You decide…I was referred to the practice by a respected individual in the Dental Practice business. As a new patient, my expectations were high. Entered the office on time and it was unclear if the practice had received my information, so confusion set the tone. I stated I was a new patient and was questioned why was I there. I then had an exchange with the patient caller and after three exchanges, I convinced him I was not Mr Berg. He disappeared behind the door… chaos is now the vibe . The patient caller summoned me to an X-ray device that malfunctioned. Other employees acknowledge this was a know problem. Never went back to that machine for the needed X-rays. The patient caller never introduces himself or addresses me by my billable name. I’m now escorted to a treatment room and by its condition it was rarely used and didn’t feel clean. I know this because someone brought in some equipment covered up by a paper towel and she said “you didn’t see me in here”. Finally Dr. Purcell comes in and addresses me as Sir and asks how I am. I told him not great an explained why. It was my expectation that there was a protocol for new patients, not so here. He acknowledge my concern and even reprimanded some other employees close by making our conversation more difficult. After rough start, I'm confident Dr. Purcell knows his stuff. I’m then moved to a much nicer area where I have my teeth cleaned by an incredible Dental Hygienist. I’m escorted to check out and it is apparent chaos at rule again. Finally I present my credit card, approved and done. I locate the public rest room and this is what I see. I mentioned to a staff member they may want to clean this up. This was my new patient experience.
This past visit was to receive a deep cleaning procedure. The hygienist numbed my gums first then proceeded. All the while asking if I was OK, if I needed more medication for any distress or pain, which I didn't need. I was hesitant about getting a deep clean, worried about discomfort and pain. Never happened. Now that is behind me I am glad I got that procedure. I have extensive bridges and crowns, an investment I wish to protect and this provided me insurance that I have done the best to protect my investment. I'll not hesitate to return in the future. A very friendly office also.
Miguel gave me the best clean I have ever had. He was thorough, very informative regarding gum pockets, and very pleasant to deal with. Highly recommend for a no nonsense clean!!
I love seeing Dr. Purcell and his assistant Jen! They are such a great team and I am always incredibly excited to see them! Between the two of them, they deliver great care and always put my anxiety to ease. I recently moved to Tallahassee and still drive down for my appointments. The best dentist ever hands down!!!!
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