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All American Heating and Cooling stands out as a great call for those in need of heating and cooling services. Things got off to a great start from the time we dialed their number. All-American was exceptionally courteous and helpful on the phone. Their office staff is great. They had staff ready and available to help us right away. There was no waiting for call backs, as is often the case with other companies. Bob was punctual and friendly. Best of all, he was great at diagnosing our situation and explaining all of our options. We never felt like we were being pushed into choosing the most expensive solution. I’m so happy we called All-American Heating & AC and highly recommend them.
We just had a new AC system installed today, and everything went so well that I felt the need to share some positive feedback. Our previous system was about 11 years old and dying. We actually had All American come out to do an emergency service call a few weeks ago on a Saturday afternoon and they were fast and very reasonably priced for that after hours work. But while they got the immediate problem fixed, we knew it was only a matter of time before major repairs would be needed and it would be more cost effective just to replace the whole thing. The sales guy (Bob) was great and very friendly, explaining everything clearly, etc. and put together a good package for us based on our needs. Not only would they replace the AC, but also fix a lot of the problems we had from when the house was initially built (drain line, filter placement, etc.) that had been annoying us for years. The price quoted for all of the work seemed very reasonable and we got it scheduled right away. Today was the day of install and the three installers showed up on time (actually a little bit early) and got right to work. All three were extremely professional, friendly, polite, knowledgeable, etc. and got everything taken care of quickly and properly. Everything we had ordered was installed, all the custom add-on work was done perfectly and they cleaned everything up after they were done. Definitely top notch service. Whenever I've had to get major home repairs done, I'm always a bit apprehensive about the process, but the experience from start to finish was perfect and the new AC system is great and we're happy not to have to worry every day that it is going to suddenly stop working. So suffice it to say, I would highly recommend them to anyone.
Today August 11, 2022, their tech Rich came out to do a prepaid maintenance. He did a good job so after he was done I politely asked him if he would be offended by a small gratuity and he said no so I gave him one. When I initially met him, I asked that if he came in my house that he put on a mask because my wife is high risk – we're not vaccinated and my wife has kidney issues. He said that he never wore masks and I said OK and figured that I would double mask if he came in the house . He didn't have to come in and we ended up talking about health issues – why he didn't believe in masks and then religion . He told me that he was a Christian and he said he believed in the Bible and then I politely apologized for interrupting him and I took out a small card and asked him if he had ever heard of the SGI or Buddhism or Nam Myoho Renge Kyo? He told me that it was Satanism! Although I maintained my composure and told him that the Buddhism of the SGI is not Satanism, I was quite frankly shocked and appalled! The Buddhism of the SGI is a wonderful teaching of peace and respect for all human beings and all other living beings on this planet . I will never use all American heating or cooling ever again and I will never recommend them to anyone. Sincerely, Barnaby Ohrstrom
All American installed a new Trane system at my residence. 5 ton with new design air handler. The workmen had 49 years of combined experience and did an excellent job. Frankly, at the price I paid for the installation, it was in my opinion an excellent value. The system shut down months later AT NIGHT. We had returned to the home a and the inside temp was 84 degrees. I called All American for service. Believe it or not, within TWENTY MINUTES a repairman, Jesse, appeared at the door and within only FIFTEEN MINUTES the system was again up and running. He had to clean out the condensate line which had clogged with algae and mold. Twenty minutes after he left the thermostat was at 75 degrees and we had a good night of sleeping. Based on my experience I can only give them the highest rating. Great work guys. Thanks.
Technician Steve is absolutely the best professional we have dealt with in HVAC servicing in all our years of many homes. He was on time, methodical in his approach to our problem, patiently explained all he was doing and reviewed all that he did with us. We appreciated his service and the time he spent. Dennis Kean VGRC 20 September 2021