Empath Home Health Services are a breath of fresh air. I have frequently used another service. However, that service was not or will ever be my first choice. Both nurses showed up on time and always called before the appointment. They treated me with dignity and respect. They knew what to do and when to do it. Thank you for your help.
I am in the process of obtaining a home care for my husband who has memory care needs. He is also a dialysis patient and has a neuropathy and a poor balance and muscle tone. Currently I am the only caregiver and need some break. This organization was highly recommended. I tried to apply for their services and told them on the phone about my husband and that I need 5 to 6 hours every Saturday and Sunday. The conversation did not last more than 10 minutes. Next day I received the call that their team thoroughly reviewed my case and decided not to take it. There were no personal assessment and no explanation. What kind of home care is it if they refuse the case after 10 min of a brief phone outline. Very disappointing.
For the most part the job was awesome I had a family emergency while I was working at approved home health I called to let the person that was on call know what was going on I was treated terribly by the young lady that does scheduling she wasn’t understandable at all she basically told me she didn’t care and other words I was furious of the lack of support from this young lady but other then that everybody else was very nice.
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