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8283 Vico Ct, Sarasota, FL 34240, USA
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We called Aqua Plumbing & Air to fix a broken bathroom sink drain. For background: as two single women, we have used a couple of different plumbing services around town, and admittedly, I am always wary of the service technicians. It seems we are always told that something (expensive) MUST be replaced, and we even had one technician steal money from a piggy bank that my housemate forgot to secure before the technician came. We decided to give Aqua (new to us) a try... David Kurth, the technician from Aqua Plumbing & Air showed up at 12pm, on the dot, for our 12-4pm appointment window. Already off to a great start! He was extremely polite, professional and determined to fix our problem, although he had never encountered a broken sink like ours before. (No disrespect to David, but he's clearly been in the business for years - this wasn't his first week on the job.) He initially told me that if he couldn't fix it, he could swap the drain apparatus out for a different part that he had in his truck, but that his preference was to fix what was broken, if possible, not just replace it with something new (which, obviously we would have been charged additionally for). After some significant effort, David completely fixed the issue. In today's throw-away society where it seem like every other plumbing service we have had to our home wants to sell us something extra, it was SO refreshing to work with someone who wanted to fix first, and only replace and charge extra, IF necessary. Would confidently personally recommend David to anyone, and will do so. And while I hope we don't have to call Aqua any time soon, I am thrilled that we finally found a plumbing services/technician who I feel we can trust and feel good about spending our hard earned money with.
EDIT: I just spoke with Aqua and they are crediting our account for the initial visit. I'm glad they followed through because people in our community have been very happy with their service. Aqua has done a considerable amount of work in our complex and we called them to repair a shower drain that was cracked. In the call, I explained that they would need to go through our elderly neighbor's shower ceiling to access the pipes (cut drywall, concrete, etc)... Plumber arrives and doesn't have the right equipment to cut cast iron pipes, takes pictures and leaves. We get charged for the visit. Another plumber comes two business days later and does the job but states he never saw the pictures. I've had three "courtesy" calls from Aqua to check on service and I asked each time why the first plumber didn't have the correct tools to do the job and why the pictures were never given to the second plumber. I also emailed the question. The plumber (and helper) did a great job (thanks Justin!) but we still want to know what happened the first day since it inconvenienced our elderly neighbor and cost us $119. If it was our fault somehow or we communicated the problem wrong- we are fine paying for the visit. But the lack of follow up on the first bill makes me question using their service again.
We have used Aqua plumbing & air in the past and they have always done a great job. Honest, dependable and actually fixed an issue our original A/C company made at no charge. We had a motor go out after Hurricane Ian and Jason came out to diagnose the problem. Very friendly and knew within minutes what the problem was. Ashley who is also so friendly and accommodating called me to schedule our repair days ahead of schedule! Will never use another company.
Last year: We had a sewer line re-piped by Aqua Plumbing. The install work was good, but I found one issue with the install that the county inspector didn't catch. A couple days later Ronald arrived to fill in the dirt around our new pipe. When I showed him the issue he confirmed it wasn't right and promised he would correct it immediately. Despite pouring rain, Ronald worked late into the evening correcting our issue. We highly recommend Ronald at Aqua Plumbing!
Maykel came out my home to give me an estimate on work that needed to be done. Maykel went above and beyond in educating me and informing me of what needed to be done and how it could be accomplished most cost effectively. His candor was professional and welcoming. If the rest of the company is like Maykel, this is an outstanding company that I highly recommend.