Walked in, no one noticed us for 2 minutes. Ordered ice tea, never received, asked for a side plate for my child never received. Fettuccine arrived in 5 min, the pizza took 10. Pizza is great, Cesar was good. Kids Mac and cheese needed more salt. No salt and pepper at the table. Took forever to process cash payment, never brought to go box (specifically asked for one)
The dynamite shrimp was kind of salty. Without the excessive salt, it could have been so delicious. The cedar plank salmon was dry and scorched. The lady server was kind of in a hurry all the time. Never did she ask if everything was okay. I knew the lady server realized there was something wrong with the salmon as I saw her surprised stare on the scorched salmon prior to serving it. But she didn't even bother. You couldn't say anything as the lady server immediately leaves after putting the plated food on the table without even looking at the customer or asking if anything is needed. The atmosphere, on the other hand, was cozy and beautiful.
Speaker was blown so it was making a loud buzzing noise for half of the time we were in the restaurant. Our server sat us then came back several minutes later to take our drink order. We were under the impression we had a completely different server by the way they acted. They never came back to refill our drinks, ask if the food was ok, take dishes away or ask if we needed any boxes. Worst service I think we have ever experienced. Only positive was the food was good. Deeply upsetting as this is one of our favorite restaurants.
Normally I have a great experience at any other CPK except with the Sarasota location. But this time I had a good experience with my food and the customer service. The pizza we ordered wasn’t that great but everything else was very good. I hope they keep it that wey so I can keep going.
My husband and I sat at the bar with Tiffany such a nice vibe great bartender and service food she recommended was amazing tasty fresh and fulfilling. Will definitely come back - from Miami left nothing . 😂
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