This Chipotle employees move slow like molasses. EXTREMELY slow and there is food ALL over the food line table and by the register. I told the check out employee that there was food everywhere and he said “I know.” Unacceptable. Makes you really wonder how clean the food is. I wonder what a restaurant inspector would think…
Wait time was too long, had to pay double for a decent portion of meat, guacamole was full of unripe avocados, sodas were hot and ice machine was not working. Poor staff had no clue. Can’t get any worse than that.
First of all, do not come here any time after normal dinner hours, they did not have chicken, steak, or even chips. I did an online order, got a burrito bowl with chips and a drink. I pick up my food to find no chips in it, so I ask and they said they were out of chips, even though my card was charged for chips. Usually on online orders it would say if an item is out, which was odd. My food that I did get was lukewarm and pretty bland. When I reported the chip issue online, only after a day did someone respond. Not only did they not give me a refund, they gave me another free order of chips on "my rewards account" that I DONT EVEN HAVE (I get this is more of a corporate issue, but still very frustrating). I'm at the point now where I really don't bother to care, but I don't plan on going to any Chipotle anytime soon.
Expect your order to be missing items or wrong. I have ordered online (via DoorDash) 4 times in the last 3 weeks. Every order was missing items or incorrect. For instance, I ordered chips and queso last night, but only received the chips. An order of large chips and queso is $11 - I am not complaining about missing a condiment/frivolous item. Last week, I received tacos with no meat! I ordered barbacoa tacos last week and there was a tiny sliver of meat in each taco. The week before that, I ordered a quesadilla with sides of rice and sour cream, but only received the sour cream. I could go on with examples, but you get the idea. At the end of the day, it is my fault for continuing my patronage (I just can't resist the guac). All it would take to solve the problem is for management to appoint one "quality control captain" for online orders. I have a feeling they don't have an extra employee to spare, or there is little oversight from this area's general manager (I suspect the latter is true, based on the terrible reviews at other Sarasota locations). I am being generous with 3 stars because I have been ordering from this location for 3 years without major issues. It was on par with other Chipotle locations (which is a low bar). I understand the long wait times or occasional mistake - it happens everywhere that handles online orders. This was the only Chipotle location that overcame the serious operational issues. I am curious to know what happened in the last month to cause a steep decline in quality control.
The food seemed like it had been sitting there for a while. The black and pinto beans were dried up. You can actually get more bang for your buck across the street at Carrabbas.
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