Amazing staff, they work really hard with families and to keep flow with patients. The doctor is amazing. I’m really glad I found this place. I’m definitely coming back. The doctor is very detailed and informative with me and explains every step. The front office staff is inundated with patients and calls but they still maintain manners and professionalism. Everyone quick to get mad but they are short staffed and have high traffic. This isn’t a job you can rush, details have to be precise. Definitely glad we switched to this office
Don't bring your children here. Front staff is the worst. They never answer calls!! Never go through voicemails and are rude. They answer PERSONAL calls, have inappropriate conversations amoung one another and their entire facility is unclean not taken care of. Not sure what happened here but after the pandemic they have been beyond terrible! I switched my children.
WARNING DO NOT TAKE YOUR MINOR CHILDREN HERE. Today I took my 8-year son for an ortho consultation. From the moment I walked in I did not have a good experience. First, the women at the front desk are NOT welcoming whatsoever. Second, they had me down for the WRONG type of appointment. Third, which is the most concerning is at first, they would not let me go to the back with my child. After I explained to the assistant, I was not letting my child go to the back without me, she put me in a room in the back. While standing in the room, I was peaking my head out to look at my son. Moments later another assistant walked over to me and told me I had to sit down in the room because they needed to keep the hallway clear. I let her know that I was standing in the room and in no way blocking the hallway. Let me add that there was a dentist working on another child and he was the one who told the assistant to tell me this. UNPROFESSIONAL AND DISTURBING. What is the secrecy here? This left me feeling uncomfortable and uneasy. When the 1st assistant walked back over with my son, she explains that this is their policy. I let her know how unprofessional and disturbing it is to treat MINOR patients without their parents being in the room. I understand offices their own policies, but it's disturbing that someone would even create such policy to treat minor children WITHOUT a parent being present. Many other dentist offices welcome and even encourage parents to be present during their children's appointments. I would never recommend this place to anyone.
The staff at this location is extremely rude and unprofessional. Their behavior is very unwelcoming and they act as if you’re in inconvenience to them. I have tried calling many times to schedule an appointment and/or request information and they never answer the phone. I have called multiple times back to back and when they finally pick up they just hang up right away. The place is not kept up with and they book your appointment but you still have to wait 30+ min after checking in. Not to mention you’re not allowed to go back with your child who is a minor. I’ll never understand that and I would never recommend this place to anyone.
Really not sure what anyone behind the desk does all day considering no one ever answers the phones OR calls back when you leave a VM! Used them for several years and it’s time for us to switch. Do not recommend to anyone unless you want to waste your time!
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