Questionable examination. Dwntist took a full mouth panel and based on that, he recommended a deep cleaning because I had "bone loss". He barely looked at my actual teeth. I questioned his treatment plan because I take very good care of my teeth and never had any problems. I told him I just want a regular cleaning. I was told noand that I have to do what was recommended or not be a patient. I took my business elsewhere.
Like many have said no communication & unprofessional service. Place is dirty and equipment is old. The doctor does not present himself well. The office posts it's own handwritten schedule on a piece of paper and hangs it on the door. It's one of those kinds of places. Move on and skip this place. There are many of other good dental practices in town. Edit to add. They have a D- BBB rating.
Absolutely HORRIBLE Service. I have been trying to get an cleaning appointments for months. Their office manager on state road 70 Evena keeps telling me that the schedule is not out. It's been over three months. She told be to call their corp office. I left them 5 messages no return phone call. Not sure why we are paying for dental coverage if we can't get a simple cleaning schedule. Please do yourself a favor and find another dental group. It looks like some of their 5 star ratings are from internal employees. What's interesting is they get either 1 star or 5 stars. So I will let you figure who are leaving 5 stars for them
Front desk receptionist Ivanna was very rude and unpleasant when I called the office with a question about my appointment. She shushed me multiple times and even began to giggle to vocally and discretely express her lack of care over the phone. Receptionist are the front lines of most businesses and while I liked the actual dentist. Ivanka left an unpleasant representation of the office. Front desk receptionist need to be well rounded and communicate properly she was unprofessional.
Dr. Violet Laurey and her staff were so kind. They make you feel very comfortable. Very professional, clean and organized office. Dr. Laurey was at another office prior to this one, and I made it a point to follow her to this office and continue my dental care with her and her team. Also, the hygienist is very gentle, and I liked how the assistants recognized me from the other office. This made me feel great about my decision the follow Dr. Violet and her team!
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