As many area garages attempt to do, I had heard on social media that Honest 1’s routine maintenance support is always professional, timely, and reasonable. In my personal experience, after being turned down by my Hyundai dealership and a competitor for an added task to my oil change & tire rotation ( reattaching a ‘ hanging’ body panel)- best effort . I was pleasantly surprised when their scheduler said, although they’re not a collision facility, they’d for a very reasonable charge, take a crack at it since it did look like a lift and several hands might accomplish it. Needless to say, for less than a collision shop would charge to open their door, my car looks ‘like it never happened”……. Very few franchised outlets have that flexibility to make a decision ‘out of the box’. I will certainly continue my relationship with this Honest 1 location and highly encourage anyone with routine maintenance and an occasional special request to definitely give these guys a visit.
My service invoice was HUGE! ($$$ thousands) However, I still had a fantastic experience! Crazy, right? My service writer Russ, and the general manager Derek spent an extensive amount of time walking through the work that was required. They were extremely patient with me, giving me plenty of time (days) to consider my options for proceeding with the work. They even looked up the previous service records on the car to help me balance out the cost of the repair and the car's anticipated remaining lifespan. I decided to go ahead with the urgent items as well as their additional recommended items ... and I am SO glad that I did. I experienced significant improvement in performance in EVERY area they attended to. ADDITIONALLY ... due to the enormous invoice, I didn't even MENTION the exhaust actuator that was making a vibrating noise that was worse than fingernails on a chalk board. To my surprise and amazement, they fixed the actuator at no additional charge. They didn't even tell me that they fixed it ... but as soon as I started the vehicle a smile hit my face. These guys are GREAT. I highly recommend Honest1. They will be my go-to for all of my vehicle service needs in the future.
I spoke with Joe in the office and he was extremely fast on follow up. We were looking for a good place to take 4 of our vehicles and think we found it. They had our first vehicle in and out the same day and provided a detailed document outlining everything checked on the multi-point inspection. The price was fair for the work completed. Will be taking all our vehicles there for service. Facility is very clean and organized with a nice waiting room if not dropping off.
Went to Honest1 yesterday. They diagnosed my vehicle quickly. Lobby was clean, offered a great verity of snacks and drinks. Staff friendly and knowledgeable. They offered to fix my vehicle for $947.00. Stepped out and called Certified Mobile Techs in Parrish. They stated the same repair would cost $350.00 from them. Although the prices were quite high, the business was great to visit.
I was greeted when I entered the business. 10 minutes early for my 8:30 appointment. My car made it to the service area at approximately 8:40. I was able to watch the technician do most of the work which was accomplished in a reasonably timely manner. After I had paid for the services, I noticed that the technician had not checked the air in the tires which had become reasonably low. The technician then added air to the tires. But as I was watching the tire gauge on the dashboard, the pressure reached 44PSI. Obviously, this is too much as it is just a regular passenger car and the tech had checked the driver's side door for the correct tire pressure.. The technician then changed the air pressure apparatus and was able to get the tires at the proper air pressure. I noticed that the left front was registering as the left rear and told the technician. He said he would reset the tire pressure monitor on the vehicle and did that. Overall, this place gets three stars due to the SEVERE LACK OF ATTENTION TO DETAIL. $147 for oil change and tire rotation seems a bit extreme. As P.T. Barnum said.... Not sure if I will return.
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