We had LPAC do a maintenance check of our air-conditioner before the extreme hot weather arrived. Zach the maintenance tech arrived at his scheduled time, he listened to our concerns, he did a very thorough check of the equipment. He took time to explain his findings. He answered all our questions. He was VERY polite and patient. Being a home owner for over forty years I can honestly say this has been the best service we have had so far. Good customer service these days is almost unheard of. Today we experienced what good customer is all about!!! Thank you LPAC and thank you Zach!!!
Honest, fast, and accurate. This is the first time I haven't heard "oh yeah, the whole thing is shot. You need an entire new air conditioner". I have a pretty good idea of how these things work and can call out a rat when I encounter one. Tony, the technician who helped me, accurately diagnosed it before he even got here. He even recommended some additional parts to extend the life of the air conditioner, which I have heard of before and know how they work, and can verify that he was honest with me. I recommend this company, and definitely recommend Tony.
We have worked with this company and our tech, Tony, for a over year and just renewed our maintenance agreement. I trust Tony to do an excellent job and to be truthful about our system. In December 2020, it was struggling and we paid about $900 for the suggested repair. Since then, it has been working like new and it checked out fine this week. We know we will need a new unit within the next few years, and Tony has helped us extend the life of this one. A very professionally run company.
I was very impressed with this business from the professional point of contact to the service man Mike! He was very pleasant and professional! Highly recommend this company and would definitely use them again🙂
Had Zach out today for A/C system maintenance. He walked me through his finding and recommendations in plain English. He arrived on time and was very thorough and respectful. If you go with LPAC, ask for Zach.
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