Jake was spot on! Very professional, courteous and a hard worker. When I ask questions about the job, he would provide very detailed answers. Jake, is very seasoned and a very knowledgeable electrician. Would recommend him to all. Thanks again for your time and work accomplished!
We had a Friday aft appointment to fix a couple of dead outlets, one with a garage refrigerator on it. Luminous called late Fri aft to say their tech was detained and would not make it, and we could reschedule for Monday. I was not happy but what can you do. The next day, Saturday, I got an email & text offering to have a tech come out that day, which I gladly accepted. He arrived and designed an excellent solution that gave us two new dedicated circuits to prevent future problems. Amazingly, they did the job no charge to make up for missing the appointment the day before. Stuff always happens, the mark of a quality business is how they step up to fix it. Luminous stepped up for us big time & we appreciate it! We have used them In the past also and always received quality work.
We had a sewage basin stop working because the GFI outlet tripped. This caused a sewage backup into the building. I reset it and the pump worked again, but I knew we had to solve the underlying problem. Obviously we called right away to get it resolved. The phone rang to voicemail and so I left a message. I was disappointed that I was not able to speak to someone live right away because of the nature of the emergency. But thankfully they called me back very shortly and had someone they could send out right away. In less than 1 hour I received a text saying the technician was on the way, and Eric arrived shortly afterwards! He was friendly and knowledgeable and quickly identified the issue. He identified the problem as an old GFI that was tripping way too easily (it was original to the building) and replaced the outlet. He also upgraded the outdoor outlet cover to a better weatherproof style outlet which is much better now. Eric ran the new GFCI outlet through several test to confirm the amperage draw was correct, he confirmed the pump was operating properly, and that the pump specifications did not exceed the outlet rating. Everything checked out well and it has been working ever since! I have heard that Luminous Electric was a little pricey in the past, and knew that calling a professional service company out on an emergency basis would not be cheap, however the total charge was perfectly reasonable. It actually come in less than I anticipated. I have used other electricians in the past and have been disappointed every single time in one way or the other. Luminous exceeded my expectations and delivered a 5 star service at a good rate. They are saved in my phone and will be my go to electricians now!
Luminous Electric was very easy to schedule with, I truly appreciated that they send text appointment reminder with a photo of the electrician and his background. Joe came on time and quickly was able to see what I needed and offered his opinion. When came back to complete the work he was neat, clean and does excellent work. The price was right and I couldn’t be happier.
We called Luminous Electric to repair a kitchen fluorescent light that had quit working. Rather than repair the fluorescent fixture, the company proposed that we replace all of our fixtures with new LED fixtures which are more reliable and durable for a reasonable increase in price. We're very happy with our decision and Joe, our tech, did a nice job of changing out the fixtures.
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