Horribly ran office. The staff is less than pleasant, however the dentist was nice. After my first visit, I get a bill in the mail. I called their office and they explained that they’re having issues with their computer and I should not have received a bill. Nearly two years later, I’m still receiving this bill and call them to get more information. Every time they inform me someone will call me back and I NEVER receive a call back. Then, during the pandemic when their office was closed they called me to reschedule my sons appointment. Today I show up for my appointment that THEY rescheduled and go figure, they don’t have me in the books. Again, “computer issues.” Scheduler is not in to speak with neither is the office manager. No one is ever available to speak to and no one apparently knows how to schedule appointments and process billing. Loved the facility and the dentist, but the frustration with office staff and the incompetency to do the day to to day office procedures have forced me to go somewhere else. Wish I would've read reviews prior to choosing this office.
Never have I found a more compassionate and genuine pediatric dentist office. We have tried several office to locate a great dentist and finally found The One! Dr. Rivera was wonderful with my three year old, very patient and extremely gentle. I’m thrilled that my daughter has a loving dentist who will not traumatize her. The entire office was fantastic and her hygienist, Jaina, was 12/10 amazing and by far the most exceptional assistant I’ve seen. She talked through every step for my daughter and was very creative and pleasant. I will forever recommend this office to all friends and family.
My daughter went in a couple of times last year. The dentist at the time was awesome. I went to reschedule her after covid, after finally getting in touch with someone they informed me that her dentist was no longer working there and she would be seeing a new dentist. Just got a call a couple of days ago canceling the appointment because they don't have a dentist, period, at all!!!! I'm not sure what is happening there but..... I hope it gets fixed before they lose all of their business.
Everything was going great at this orthodontist until February. We noticed in september/October of 2019 that they had stopped taking payments out of my account and when I had called to fix it, I was told "we are switching systems it should be fixed soon". Fast forward to February i was still getting no payments taken out and now all of a sudden they aren't able to see me until i pay off my balance. But each time I try to call to get my balance so I can pay it off I always get hit with voicemail. When someone does answer they say "oh someone will call you back" and then no one ever does. I have not had an appointment since February and my braces have not been looked at/adjusted since February also. This is very frustrating as I am now 2 weeks away from giving birth and will have a newborn soon. I'm tempted to just go somewhere else and have the braces removed.
Our first appointment for my son went great. The entire staff and Dr. Rivera were extremely nice to us and gave my son wonderful service for his first dental appointment. Dr. Rivera took her time explaining the procedure to my son as well as explained to me what he will need in the future. The office is 100% kid friendly, new, and clean. I was able to get an appointment the day after I called to schedule an appointment, which was very convenient and we will definitely continue our care there.
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