We absolutely love Dr. Santos and her staff. My 4 year old has had cleanings and work done by her and we couldn’t be happier or more grateful to have found her! My son loves going to the dentist and is greeted and treated so kindly and loving by everyone at the office. I think it’s a great testament to how wonderful they are when your son does a happy dance just to see “his Dr. Santos” :) As a mom I feel 100% at ease with her taking care of my baby!
My daughter was seen for a tongue cheek and lip tie release. She was seen when she was 3 months old. She is now 8 months old and has made spectacular progress. We saw instant improvement in her latch and nursing because so much easier. Dr. Santos followed with our lactation consultant to let her know how the procedure went. Location was able to work with her to best assist my daughter. She was able to effectively transfer milk and started to gain weight. She now is eating all textures, and is able to drink from a straw cup with ease. On Sunday after the procedure Dr. Santos followed up with us personally and answered the questions we had. We were able to send pictures about concerns we had and they were able to address them quickly for us. Overall the care that was provided by the staff was top tier. We didn’t get an evaluation for my first daughter and it has made a night and day differently with my second. I can’t not recommend this office enough.
We came here for a tie revision for my newborn. We live an hour and a half away but it was 100% worth the drive to come here! Before coming here to get the ties revised, I had gotten mastitis 4 times in 3 weeks, I could only feed my baby for 10 minutes on each side because it was so painful to nurse, my baby was losing weight, having a lot of gas pain and hiccups, and I had nipple damage. After the revision, I haven't gotten mastitis since, my baby is gaining weight, she's more alert, she now sleeps through the night from 7pm-5am, she doesn't have gas pain, she barely gets hiccups anymore, I can feed without pain, and my nipples have healed and stayed healed. It's amazing and I'm so grateful!! Dr. Santos is very educated and kind. She showed us that our baby had not only a lip tie, but also a tongue and cheek tie. She showed us how to do the aftercare exercises and had us record them so we'd be able to reference back to it if needed (which was so smart and helpful!). My baby came back to us after the revision and wasn't even crying because they soothed her which made my momma heart so happy (this was not the case of the place we went to with my firstborn). She shared all the progress pictures with us and you could tell she truly cared for us and our baby. She also gave us some things to help manage any potential pain for the baby after her revision and gave us a lot of helpful paperwork. I will recommend this place to anyone and everyone because it has made such an amazing difference in our lives! I'm now able to successfully breastfeed and I couldn't ask for anything more! Even the atmosphere when you walk in is so peaceful and calming and I felt so cared for by each and every staff member we encountered. If you live a distance aways like we do, make the drive - it is worth it!
Terrible experience all around. I found both Dr. Santos both in practice and in commentary to be unprofessional. For example, when asking basic questions on insurance/payment she snapped saying in a very condescending way, “You seem very concerned about finances” which I found exceptionally offensive. Her practice is to do an evaluation then make you come all the way back to review the evaluation which seems like a scammy technique to bill another visit. Why not just share what you found and make a game plan for next steps then and there? In terms of follow up, the amount of follow up I had to do to secure my child’s records or complete insurance paperwork was insane. The office also seems to have a kick-back agreement with an associated PT (who doesn’t take insurance either) and strongly pushes using this PT (even if the child is currently being seen by a specialist). There were multiple other issues. I could go on and on but my strong message is to proceed with caution. Ultimately we found ourselves at Casey Lynn’s practice and couldn’t have been happier. The experience was night and day difference from Santos.
I have been a patient of Dr. Santos since I was 3, I am 19 now. Yesterday was my last appointment with her and I was very sad to let go. I was extremely nervous about going to the dentist as a child, but Dr Santos and her staff changed my view completely as I got older. Dr Santos and her staff always made me feel so calm, comfortable, and welcomed in the office. I’ve been with Dr. Santos for many years, not only has she made an impact on my teeth, but also on my life. I would recommend her to anyone who wants their experience at the dentist to be calm and unintimidating. Thank you for everything Dr. Santos!
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