The worst. Morgan did my facial. I rarely spend money on myself for self care but my pores were so overburdened I went in. She seems sweet but she needs so much more training. I told her I wanted her to focus on extraction to clean out my pores. She identified all the clogged pores but literally extracted 3 and none of those were my problem areas. She continuously slammed the chair into the table I was on, rattling me each time. She sat on my hair about 5 times and pulled out many pieces. It was not relaxing; it was as if she was racing someone to wash my face the fastest. I literally paid $60 for someone to wash my face. When I left, all cabinet doors were wide open and things were ALL over the room. I also basically shared her lunch that was loaded with garlic. I know we are face to face, but maybe a mint or gum. I literally could not wait for it to end.
If I could give this business a 0 I would! I called and made an appointment. It took Devin 6 tries to get my credit card number. I had to get her to write it down on paper first. Then I show up to my appointment and they said sad news - you don’t have an appointment. Apparently Devin canceled someone else’s to give me mine and they showed up first because it shouldn’t have been canceled and they got the slot. For me it wasn’t just a massage. I hurt my back and have been on pain and wanted to just relax and feel better. I left there in tears. Supposedly the owner will call me - Sabrina but she only goes into the business once a month. Wow!
I have always has great service on therapists. I LOVE Emily for my facials and schedule out with her. I think t there's an amazing did the pandemic but bei ng raised about scheduling and Staffing is hard
Emily for facials is AWESOME! However, Massage Luxe has poor business practices, lots of cancelling appointments, overall low quality services provided otherwise.
Peter did absolutely amazing work! This was the first time I did not get sore after a massage and he used the perfect amount of pressure. 5 stars!
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