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NEVER sign up for this massage club. You will pay and pay and not get to use all your massages. I was told while I was traveling that I could put my account on hold and save my massages until I was back I town. That still costs $5 month. The card on file had expired and they didn’t contact me for two months and now say to use my 12.5 hours of accumulated time I will have to pay two months and THEN I can start using the time. When O asked about the employee who was supposed to put my file on hold, I was told “Lily” no longer works there. Katrina the manager didn’t seem to care at all and made me feel like it was my fault. I feel so strongly about this that I canceled my account which forfeits ALL my time. First EVER 1 Star Review
The worst. Morgan did my facial. I rarely spend money on myself for self care but my pores were so overburdened I went in. She seems sweet but she needs so much more training. I told her I wanted her to focus on extraction to clean out my pores. She identified all the clogged pores but literally extracted 3 and none of those were my problem areas. She continuously slammed the chair into the table I was on, rattling me each time. She sat on my hair about 5 times and pulled out many pieces. It was not relaxing; it was as if she was racing someone to wash my face the fastest. I literally paid $60 for someone to wash my face. When I left, all cabinet doors were wide open and things were ALL over the room. I also basically shared her lunch that was loaded with garlic. I know we are face to face, but maybe a mint or gum. I literally could not wait for it to end.
Great energy in this place! The staff is very knowledgable and accommodating & I love my therapist Lori.
If I could give this business a 0 I would! I called and made an appointment. It took Devin 6 tries to get my credit card number. I had to get her to write it down on paper first. Then I show up to my appointment and they said sad news - you don’t have an appointment. Apparently Devin canceled someone else’s to give me mine and they showed up first because it shouldn’t have been canceled and they got the slot. For me it wasn’t just a massage. I hurt my back and have been on pain and wanted to just relax and feel better. I left there in tears. Supposedly the owner will call me - Sabrina but she only goes into the business once a month. Wow!
Very clean and inviting! I love visiting every month.