I used to love Moe’s but the past few times I’ve ordered from there it has gone down hill. This last time I ordered 3 meals and only one of them was correct. I ordered my sons food and three items were missing that I got charged for and they didn’t add one of the ingredients I requested. Plus the lettuce tasted old hopefully I don’t I don’t get sick from it. I am not impressed at all. If I could give it a 0 rating I would
I visited the Moe’s located at 8192 Tourist Center Dr in University Park Florida today with my two children & our friends. The cleanliness of this location was absolutely atrocious. I would give ZERO STARS if I could. Food all over the sticky floors, every table was greasy and covered with old food, the bathrooms were so disgusting I didn’t even feel safe taking my children inside (thank god for sanitizer and alcohol wipes, you’ll need it here). The two women working behind the counter were not only unfriendly, but aggressive. As I waited in line to order with my infant in my arms, a group of young adolescents that were seated behind the order line, said “excuse me ma’am, please be careful because the people working here are very mean and will cuss you out. The food is nasty and the chips are all stale we can’t even bite them”- They were not lying! I continued to wait in line to order despite their advice which I now regret. I couldn’t believe how unprofessional and downright cruel these two employees were. The one was throwing items around in the kitchen, clearly she did not want to be there and was letting the entire restaurant know. There was one young man behind the counter who was polite to us but I could tell he was very uncomfortable in this hostile environment. I hope the owner will read this comment and take immediate action, today. If this was my business, I would be truly horrified to see my store in such disarray and to hear the way that PAID employees are treating guests. To make matters worse, about 2 hours after eating at this location today, my daughter is experiencing vomiting & stomach cramps, no doubt associated with the poor health conditions of this establishment. I will be placing a call & email to the health department today to please insist that someone comes to inspect this location as they are clearly in visible violation of many sanitation measures.
I always loved Moe's as my favorite burrito shop, but I got catering for my friends birthday party here and they went above and beyond. They provided all the supplies to create a taco bar including racks and sterno heaters. It was great for the party and I would do it again in a heartbeat.
I would have given 5 stars, but the manager seems like a douche. Went for dinner last night, manager was working the line, rushing the people ahead of me, to the point he was barely even stopping to put what they wanted. Very sloppy, just grabbing handfuls of stuff, dripping things into other containers, etc. Another worker came out, looked like it was time for him to go home. Manager asked where he thought he was going, "get back on the line, do you see all these customers?" (note: there was 1 couple behind us). This guy said "sure!" with the most upbeat attitude, NEVER stopped smiling and just being extremely pleasant and helpful. He is the SOLE reason for the other 4 stars. (there was one other employee, but I had no interaction with her, so..)
This location is getting better. I did not Like the old management but the new manager Molly is very nice. Always a smile on her face when you talk to her.The food is awesome and the service is quick. I will continue to make it one of my favorite places to eat.
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