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Routine weekly maintenance was performed without problems. Jimmy is excellent and friendly. Have not needed repairs since new owners took over.
The cool fall weather prompted me to see about getting the pool heater working at my newly purchased home in fall of 2018. The unit didn't work, so I contracted a local heating/air company to take a look. The pool heater was fully rusted out and in awful shape. So, I opted for a replacement. The heating/air company provided a quote that seemed astronomically high. Therein, I contacted area pool companies. Out of the four I contacted, two never returned my calls and a third wanted to charge $60 just to provide an estimate as they needed to "survey the property." Yeah, no. Thankfully, Ocean Blue didn't mess around. They sent a worker to my property for an on-site inspection at zero charge. Then, they provided a quote. The quote was very fair from what I've seen from online estimates. The heater system they quoted was priced reasonably considering the EBay and Amazon prices I found. Compared to the heating/air company, their price was amazing (I calculated the heating/air company was trying to soak me nearly $1,000 in labor and they told me installing the heater would take 1/2 a day or so). When I contracted Ocean Blue, they required 1/2 down payment for the job. They worked with my schedule, and about a week later installed the heater. On the day of the job, they called to let me know when they'd arrive, were spot on time, and had the heater installed in under 2 hours (what about that 1/2 day of work the heating/air company told?). The workers explained the system, were patient when I had questions, and did a great job with the install. Despite rather cool temperatures for Florida, I was using my pool this afternoon with it being a pleasant 82 degrees! Ocean Blue went above and beyond by noting how one of my sprinkler heads was dousing the heater with water, which will of course cause corrosion. Kudos to them for noting this to me. Atop all of their work, they included an extra year warranty (all inclusive) on the new heater. I'm very impressed with Ocean Blue Pool Supply & Services. I will be using them for all of my pro' pool needs in the future, which will no doubt include a new filter system down the road, and maybe some other upgrades. Thank you again!
OBP continues to provide a great pool maintenance service for my family. Pool tech shows up once a week and keeps my pool looking awesome.
We had a problem after a storm which knocked out the power. The pump would not turn back on Jason came and not only did he fix our problem, he rewired our control box because it had been installed wrong by the original installer. He also showed us how to work all the equipment the correct way.
I was not happy with the service I was provided. We made an appointment in December to have them come out to check the heating pump for the pool, they came out and did the diagnostic to tell me it’s not working (which is why we called you to come out and check?), leaving and telling us they’ll give us an update in the next few days. weeks goes by and we’re in January now with no update. I’ve called several times and they still didn’t provide us any help or guidance. I hope you guys do better for the next customer.