Wanted cost estimate on adding remote monitoring/control capability to our Pentair pool equipment via equipment additions and phone app, plus confirmation of suspected faulty pool temp sensor and cost estimate to replace it. Ocean Blue store is very conveniently located (3 mi away) and they are a Pentair dealer. Visited office, requested visit to assess our situation and obtain estimate(s) for the add-on equipment installation and temp sensor replacement if confirmed. Surprise #1: $175 charge up front to visit our house, which seems a bit high, close proximity or not. Surprise #2: my scheduled home visit "between 8 AM-Noon" came and went with no one seen, no doorbell ring, so at 12:30 PM I call office, asking what's up. I was told the field technician visited our house, with no arrival announcement given so that I could speak with him while there (for surely less than 5-10 minutes) to ask questions, etc. Like with any service vendor, I thought I'd get the opportunity to speak with the technician while on site, but his stealth visit didn't include this, not even for $175. Surprise #3: there was a mixup in understanding what I wanted done per my instructions on the pre-visit questionnaire I filled out at the office, something that of course would have been instantly clarified had the technician met with me during his visit. The office person said she would have the technician return to our house at the end of the day, which was thoughtful, but after waiting at home over 4 hours earlier we had plans for the rest of the day, so this wasn't an option. A phone call from technician to us was suggested, and we said OK. After explaining what I wanted to the courteous office person, she relayed this conversation to the technician, who then said a return visit was unnecessary, he/they had the info needed to create a quote for us, which is due sometime today.
Worst company ever , so many times they didn’t not show up at my house pretend like they did and i have security cameras around the house i have all the proofs! I have seen their other reviews they do that to other people too without showing up pretending like they show up !Today again i am at home received email from them that the pool guy came to my houses checked the chemicals add chemicals clean the pool and it’s a Huge Lie !!! No one ever came I called them to ask what’s going on she called me back in 5 min technician on his way to you i said so apparently he didn’t showed up here again and sent me an email like he was here it’s a Scamming coustemer ! She didn’t even apologize or could answer or explain to me what is going on. I told her this is not a first time it’s constantly happening without showing up doing what they supposed to do they make me pay for nothing then asks me why you having us !! She was right i should’ve not given more chance to them , I just Fired them . i got enough ripped of by them ! Stay away save your money and nerves!
Been with them for 13 years or so, even through the sale of the business a time two. They have been a very good company to service my pool weekly. They listen to their customers needs and if the needs are reasonable, they absolutely will work with you.
Ocean Blue Pools is always accessible and responsive to our needs. Our technician Jake does a thorough job and is great at communication. I trust our pool to OBP and feel comfortable when we’re out of town.
Eric does a fantastic job each week to keep our pool clean and clear. He is friendly, but professional and we are very happy he maintains our pool.
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