SMH Urgent Care Center at University Parkway

5360 University Pkwy, Sarasota, FL 34243, USA

About SMH Urgent Care Center at University Parkway

3.5 / 5

from reviews

Is this your business?

    April 04, 2024

    Visiting from out if town. Wait time was long but I expected it as it was a Monday. Staff was good. Dr. B came in she was very pleasant, straight to the point, asked pertinent questions, examined me thoroughly and explained the diagnosis and treatment well. Efficient and excellent service!

    James J
    February 28, 2024

    Came in here as my insurance informed me that they are in network. I was charged my co-pay. I confirmed with and was told by the polite staff that they are within Aetnas network. I was then taken back for an X-ray, which went smoothly. The issue is that one month later, I was provided a bill and told that the provider is not in the network. It appears that I was given to a doctor within this hospital who was out of my network, despite repeated assurances that they are within network. I do my best to see the bright side, but this is ridiculous. If you're okay with paying regardless of your health insurance status, this is the place to be. Edit: A gentleman, Todd, reached out to me. Very helpful, very communicative. I was informed that the radiology reads are separate from the urgent care. BEWARE: If you're getting an X-ray and your x-ray is covered, the radiologist reading them may or may not be included in the cost. You may receive a separate bill for the reading of the x-rays they take. Though I was told that the taking vs reading discrepancy is laid out in the paperwork, being told repeatedly that "$30 is all you should pay, you're in network with great insurance" now becomes misleading. When in pain from a wrist that one believes to be fractured, reading the fine print tends to be less of a priority once verbal confirmation is received. I understand that medical billing is complex and sympathize for the folks handling it. Despite the complexity, we must be able to put a reasonable level of trust in the individuals that we're speaking with and they must be fed a reasonable amount of information, enough at least to provide us with reliable information. I am disappointed in the Sarasota Health Medical System.

    Adam S
    October 27, 2023

    Jen and Dr. Navarro provided excellent care. Went in for an issue and not only was Dr. Navarro familiar with an uncommon condition, he went above expectations in ensuring there were no secondary complications. He discussed treatment plan options thoroughly and spent time answering my questions. In the end, we decided on a treatment plan, in which I’m confident. Jen’s disposition and affability made the appointment comfortable, and she was obviously knowledgeable on a broad range of medical topics. Great patient communication. Wait times were better than anticipated, from checking-in to seeing a provider. Thank you for helping me in a tough situation.

    Jessica DePriest
    March 25, 2023

    Love this place. Quick and good. Solid health care when you need it on a weekend. I have been in Sarasota for 4 years and have been here at least a dozen times (me or my family) and every time was all you could hope for. Highly recommend. Esp Dr. B!

    Lindsey White
    January 10, 2024

    After waiting an hour and a half to check-in, my daughter was told to go to the ER. She was told that they do not perform ultrasounds, which she needed for her arm. This could have been avoided with 1 quick question as she came into the office. On the website, it plainly lists many imaging services, including ultrasound. This can be found ironically, in the section titled, "more than an urgent care." When I called, desperate to try to help my daughter from out of town, the office employee told me that the website is wrong and that they have heard this before. When I asked why they don't immediately ask patients about their needs upon arrival, she began to tell me how impossible this would be given how busy they had been today. Please avoid this urgent care if you want to be treated with care and respect!

    SMH Urgent Care Center at University Parkway

    Our Address

    5360 University Pkwy, Sarasota, FL 34243, USA

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