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Today, I had the most impressive dental visit I could have only hoped to experience. Everything about this practice is top-notch from making an appointment to walking through the office and the appointment itself. The positive culture and friendliness I witnessed was second none. I have moved 18 times across the US and abroad and have been a client at some wonderful practices. This place is home for my wife and me. Thank you for setting the mark of customer service and experience excellence! Mike
Unfortunately, my second visit was less than satisfactory today. I waited 1/2 hour before I went to the front desk to question whether they were that backed up. The receptionist (not the one who supposedly checked me in) checked her computer, said to hold on and went back to talk to a hygienist. Moments later she walked out and the hygienist came out and ushered me in. There was never any apology. I had a question about random greying of my teeth for about 10 days. I felt the hygienist was a bit unprofessional and disregarded by concern. I asked if I could speak with a dentist but was told they were too busy. Too busy to take care of their patients? At the end of the appointment I asked her why it was I had to wait for 30 minutes. She told me the front desk never told her I was there. At that point she apologized, an apology that should have occurred at the beginning of my appointment. The cashier asked how everything was and I told her about my wait. It was not actually the wait that bothered me. It was the fact that no one took ownership and no one openly apologized. She apologized, genuinely. At the end of my time I asked the hygienist to please book me for April, 6 months from today. I was told they were booking into June. I requested she check the April calendar and look for an open date or cancellation. There was an opening on April 26. This was not a good experience, and I can only hope that next April goes much better.
As someone who suffers from pretty significant dental anxiety, I have had dentists in the past who had rushed and treated me as if I was just being difficult. I have nothing but nice things to say about Dr. Oops. Such a genuine, kind, patient dentist. He is honest, upfront and skillful and has such a wonderful bedside manner. The staff is very friendly and makes you feel at home. If you have any issues, Heidi will make sure you are taken care of! My only complaint is the difficulty of speaking to the office on the phone as I understand they are very busy. They prefer to communicate via text message which I can imagine might not be ideal for certain people.
I live out of state and I had a dental emergency while visiting family in Sarasota (I was in a lot of pain due to a broken tooth and an infection). I called Smiles at Lakewood Ranch and they were able to get me in in less than 24hours. Once in their office, Dr. Fridella was able to do a tooth extraction and a bone graft procedure for an eventual implant. The staff and Dr. Fridella were wonderful and very helpful throughout the entire process. Considering that I’m not even a recurring patient at this dentist, the staff attended to my emergency in the most efficient manner and made me feel comfortable throughout my entire visit. More than excellent, and prices were fair as well. I would recommend this office to anyone! Really impressed! Thank you for saving the day :)
Excellent caring staff. My hygienist Olivia was gentle and provided great tips and information for maintaining my teeth. I have been going here since retiring over 5 years ago. Quite honestly I couldn’t see myself going anywhere else.