Place is a date night option. You get a large variety of dishes. The cheesecake is on point large va. Birthday celebration is bomb.com ( just an opinion) always a pleasure. Wait times may vary on traffic 15-25 minute wait time. Entrance gets Jammed up with exiting, waiting, take-out, and cheesecake selection lines. Overall good place to dine. Wheelchair friendliness may be achieved with a little assistance. Recommended
Bad experience!! We come here each year while on vacation as we do not have this restaurant near us at home. We made a reservation and were sat pretty much right away but the table was right beside the kitchen entrance. Super disappointing as it is a noisy, high traffic spot. The dirty dish station must be right there as dishes were constantly being slammed loudly into something. My husband and I gave up talking because it was so loud. The fryer was down so no appetizers were available but we were assured that French fries were still available but we never order them there so not helpful. (We look forward to the Mac and cheese balls every year) The bread was so tough we couldn’t eat it and I asked for oil and cheese instead of the butter and the waitress never remembered to bring it. Items on the menu we usually order were unavailable (had nothing to do with the fryer) so we ordered different items than we were wanting and my chicken came without the sauce on it and my mashed potatoes that came with my meal were ice cold. My husband got the chicken Marsala and it was good. Such a disappointing meal as it is one of the restaurants we look forward to each year and one of our most pricey ones after also adding cheesecakes slices to take back with us. Totally not worth the money this year.
I’m not gonna wear a mask so I’m not coming back and never my family too until this is over.
I was placed on hold for over 15 minutes to make a carry out order. I pulled up front of the Cheesecake Factory & saw a waitress delivering food to another car. When she finished I asked if I could place an order with her & I showed her I was still on hold. She was very pleasant, helpful & was happy to assist. She apologized to me for the long wait on the phone. I ordered my food & it was out to me in no time. She even offered me a delicious piece of cheesecake...oh of course it was on her! I wanted to make sure her manager knows that she went above & beyond to assist me. Her name is Jenna H. I'm so glad there are still people willing to help. Kudos to Jenna H. ❤😀
Overall was a great experience. I had dinner around 7 pm. Food was delicious. Chocolate martini was delicious also. Server at first I wasn't happy with but he did a complete turnaround and I was very satisfied with his service. Initially I asked if there were any drink specials and he said 4 pages of them, not the response I expected. I was asking for drink specials for the day.
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