University Cleaners

8350 Market St, Lakewood Ranch, FL 34202, USA

About University Cleaners

3.6 / 5

from reviews

Is this your business?

    Anja Buetergerds
    -
    August 30, 2022

    Inspect and smell your garments upon pick-up! Don't just take them home and assume they're clean! I dropped off 3 dresses to be dry cleaned. When I started packing for a trip I noticed none of them got dry cleaned - they all smelled (not in a good way). I ended up cleaning them myself to take them on the trip. Upon returning I requested a refund and was told I needed to bring proof... Terrible experience and customer service. I will not go back.

    Karen MacDonald
    -
    July 19, 2022

    I had a white knit jacket with coffee stains, advised what it was when I brought it in. Unfortunately it was the same when I picked it up. It's like nothing was done to it to try and Clean it!! I was charged for it and went on my way. I cleaned it myself with a little elbow grease and was fine...it took 10 minutes! Don't waste your time. VERY unmotivated group...won't go back.

    Bruce Rhodes
    -
    March 18, 2019

    They lost my suit pants. I had worn that suit probably 6, no more than 10 times. They waited about 3-weeks to admit they were lost for good. Initially, they wantet to just pay me for the pants. No! It was a suit, not just a jacket & pants. And, it wasn't a cheap polyester suit either. It was 100% wool. Granted, it was basic off the rack quality so I insisted on being reimbursed for the true value of an off the rack wool suit. Another 3 weeks later, after I threatened them with small claims court, they eventually offered $200. If you catch them on sale, that's barely fair but I agreed. I did ask for them to also cover the cost to hem and cuff as well as add suspeder buttons, which the actually do "in house". They refused. The $200 barely made me whole again but tailoring would have made up for their sloppyness in loosing it. Then, I would continue to use them and I wouldn't be leaving this bad review right now. Finally, 10 days after they said they were sending a check, I hadn't received it. I contacted them and they said it had been sent. It finally showed up 2 days later, post marked the day I called. No apology note, no phone call, nothing... So essentially, after haggling for over a month and a half, I still had to wait 2 weeks, and shake them down to get paid. In all, over 60 days and less than proper customer service. I'll never use them again or recommend them to anyone!

    Will Eisley
    -
    June 02, 2017

    I've been taking my clothes there for four years and never had a single problem. Everything has been delivered on time and perfectly. Elizabeth is always very friendly and helpful!

    Greg Nelson
    -
    September 06, 2020

    Had to pick up some clothes and I missed when they were closing. The owner was great in helping me get them before my vacation. They have a customer for life!

    University Cleaners

    Our Address

    8350 Market St, Lakewood Ranch, FL 34202, USA

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